Return & Refund Policy

Introduction

At ConceptStore.pk, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund policy to make the process as smooth as possible. Please review the following guidelines to understand your rights and responsibilities when returning a product.

Eligibility for Returns

  • Return Window: You may return most items within [7] days of the delivery date. The return period begins on the day you receive your order.

  • Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact. Products that are damaged, altered, or show signs of wear will not be accepted for return.

  • Non-Returnable Items: Certain items are not eligible for return, including but not limited to:

    • Perishable goods (e.g., food, flowers)
    • Personal care items (e.g., cosmetics, skincare)
    • Intimate apparel (e.g., lingerie, swimwear)
    • Digital products (e.g., software downloads, e-books)
    • Gift cards
    • Items marked as final sale or clearance

How to Initiate a Return

  1. Contact Us: To start a return, please contact our customer support team at conceptstore.pk@gmail.com with your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.

  3. Shipping the Item: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for lost or damaged returns.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the item is in acceptable condition, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid with a credit card, please allow [5-7] business days for the refund to appear on your account, depending on your card issuer's policies.

  • Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are returned with missing parts, are not in their original condition, or show signs of use.

  • Restocking Fee: A restocking fee of [10%] may apply to certain returns. This fee will be deducted from your refund amount if applicable.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at conceptstore.pk@gmail.com. We will arrange for a replacement or a full refund, including any shipping costs.

Cancellations

  • Order Cancellations: You may cancel your order within [5 hours] of placing it by contacting our customer service team. Once your order has been processed or shipped, it cannot be canceled, and you will need to follow the return process.

  • Refunds for Canceled Orders: If your order is successfully canceled, you will receive a full refund to your original payment method.

Contact Us

If you have any questions or need assistance with a return or refund, please do not hesitate to contact us at:

ConceptStore.pk
Email: conceptstore.pk@gmail.com

Thank you for shopping with ConceptStore.pk. We appreciate your business and are here to ensure you have a positive shopping experience.